What are the different studio sizes available?
We offer a range of studio sizes to suit your needs:
Silver: 19 – 20 m²
Gold: 22 – 23 m²
Platinum: 25 – 26 m²
Rhodium: 28 – 30 m²
Rhodium Plus: 40 – 42 m²
Answers to the most common questions about booking, bills, contracts, and living at Urban Hub Preston. Find everything you need to know before you apply.
We offer a range of studio sizes to suit your needs:
Silver: 19 – 20 m²
Gold: 22 – 23 m²
Platinum: 25 – 26 m²
Rhodium: 28 – 30 m²
Rhodium Plus: 40 – 42 m²
No, we do not charge a booking fee. However, you may be required to pay a deposit to secure your room, which is refundable under certain conditions.
Dual occupancy is available on most rooms over 23sqm. Both occupants would need to apply and mention in their application that they are applying for dual occupancy so that the price can be amended. The price would be the total rent plus an additional £80 and then divided by two for each occupant's weekly cost unless otherwise stated.
Cooling Off Period
A 7‑day Cooling Off Period is provided from the date of booking (Initial Cancellation Period).
Refund: Deposit minus £20 deduction.
Note: International bank transfers may take longer to process and may incur additional transfer fees.
Yes, you can request to move rooms. However, this is subject to availability and may incur additional charges. Please reach out to the accommodation team for assistance.
No, you do not have to move out during holidays. Your tenancy agreement covers the full contract period, and you have access to your room throughout the academic year, including holiday periods.
If you wish to arrive earlier than your contract start date, you need to email or call the site office. If early arrival is possible your contract will be adjusted, and you will need to accept it then pay the additional charges prior to arrival. Please note, not all requests can be accommodated.
When applying for a room you will be asked a series of questions to determine the type of room/flat that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have disability as defined and covered under the Equality Act 2010. We will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability.
If you have a disability, medical condition or special request that affects your accommodation requirement please inform us in the additional notes section when completing your application, either online or by paper form.
You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable us to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to us.
If you wish to pay your rent in instalments, you will need a UK guarantor.
To be a guarantor you must:
• Be resident in the UK for a minimum of 1 year
• Be over 21 years of age
• Be a homeowner or in full time employment
• Provide a copy of photographic identification, such as a passport, driving licence or ID badge
• Provide a copy of proof of your UK address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone), a bank statement or a Council Tax bill.
If you have a valid UK Guarantor, you can choose to pay your rent in three instalments, which are due in September, January, and April.
If you don't have a valid UK Guarantor, you are required to pay the full rent in August, 1 month prior to your contract start date.
Please note you must have paid the rent due by the time you arrive to check in.
Other instalment options may be available.
All utility bills such as electricity, water are included in your rent. Unlimited Wi-fi* is also included. Your TV licence is not included in your rent as this is not classed as a utility and is your responsibility to purchase.
Urban Hub offer a Wi-fi connection at the stated level** included within the rent and there is no additional charge for use of the on-site internet.
For information on the speed of your internet connection, please ask your Property Team for more information.
** the internet speed is the maximum stated speed available into the property.
Yes, we offer flexible payment plans, including instalment options. The number of instalments depends on the length of your contract and whether you have a guarantor.
You can defer your rent instalments to be in line with your student loan payments if you wish. All requests for deferred payments must be made by 1st August in each academic year to the property team.
You will be required to provide evidence of your student loan schedule to the property team in order for the payment plan to be set up.
You will be required to pay two weeks rent 14 days prior to your contract start date, which will be deducted from the balance of your first instalment on the agreed date.
A one-off admin fee of £50 will be charge and payable with the initial 2 week rent payment and this £50 admin fee will not be deducted from the balance of rent due.
Please note deferring your rent must be pre-arranged and agreed with the property manager prior to your move in date. If no arrangement has been made, rent is due as per your tenancy agreement.
If you are still waiting for your exam results and you are not sure whether your place at university is confirmed, do not worry, you can still apply.
If you are a prospective first year Undergraduate or Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement.
You must provide written evidence from the University that you do not have a place within 3 days of your results being published (and no later than 28th August, whichever date is sooner) and we will release you from the contract without penalty and refund the deposit paid.
You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades.
To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
• A written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked;
• A written rejection letter from your chosen university/college or UCAS, a screen shot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment.
These document(s) must be received by us within 3 calendar days from the date your results are published. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.
If you are a prospective first year Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement.
You must provide written evidence from the University that you do not have a place within 3 days of your results being published (and no later than 28th August, whichever date is sooner) and we will release you from the contract without penalty and refund the deposit paid.
To apply to be released from this agreement, you will need to supply us with a copy of:
• A written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked;
• A written rejection letter from your chosen university/college confirming that the required results were not achieved.
These document(s) must be received by us within 3 calendar days from the date your results are published. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.
No, room cleaning is not included in the rent. However, communal areas may be cleaned regularly. You are responsible for keeping your personal space tidy.
You can bring most of your belongings but some electricals aren't suitable for our properties. Non-UK compliant electricals such as rice cookers are not suitable for use with UK power outlets and this can cause fire risks.
No, pets are not allowed in our accommodation, except for registered assistance animals.
It is known that people or businesses make bookings of rooms in high demand properties and cities to sell to individuals later, or pay others to make bookings to be resold later. While we do everything we can to stop this fraudulent activity, including requiring ID and university evidence, it is not possible to stop it completely. The individuals and groups conducting this fraudulent activity claim to have legitimate reasons to want to sell their rooms, but subsequently charge high additional fees to the genuine student who wants the room.
Students should NOT book rooms from private individuals claiming to have special offers or exclusivity of rooms. We manage enquiries, bookings, and organise tenancy takeovers directly. It is highly unlikely a room that becomes unwanted by an individual will be re-let to a student who is introduced to us by that person.
If in any doubt as to the legitimacy of a room offer, special promotion, or to verify if an individual or business advertising rooms to let is legitimate, you should NOT make any payment to them, and contact the reception team.
Recycling is one of the best ways for you to have a positive impact on the world in which we live. Recycling is important to both the natural environment and us. We must act fast as the amount of waste we create is increasing all the time.
At the Urban Hub we want to do our bit to protect the world, and we're sure you want to do your bit too, so to make being eco-friendly easy for you we've provided recycling and refuse bins throughout your accommodation and we encourage all students to use the facilities provided to recycle waste where possible.
You should make sure that you empty packages completely and give them a quick rinse before you recycle them. Below you can find examples of what you can recycle and what goes in the different bins.
Be aware that if you put things in the wrong bin, it will contaminate the whole waste load which means that we cannot send that waste to be recycled. So, please take an extra couple of seconds to put things in the correct bin so we can help divert as much waste from going to landfill as possible.
Almost anything made of glass can be recycled, so make sure you put items like glass bottles and jars in the right bin and do not recycle broken glass or light bulbs. Anything that does not feature a recycling label must be put in the refuse bin. Other items that are not recyclable include: batteries, electrical appliances, kitchen waste, polystyrene, foam and sanitary products.
Full-time students are exempt from council tax. However, if you are a part-time student or not studying, you may be responsible for council tax payments. Contact your local council for more information.
If you have a complaint this will need to be sent in writing to the property manager who then has 7 working days to respond.
Studios · About · Facilities · Location · Contact · FAQ · Blog · Reviews · Short-term stays · International students